Note that some product links in this FAQ are only accessible when logged into your Wholesale Account. For complete information about ordering, returns, or policies, please visit our Terms & Conditions page.

Tea 101

All tea—whether black, green, white, puerh, or oolong—hails from the leaves of a single plant: Camellia sinensis.

The difference among tea styles results from the ways in which the leaf is handled after harvesting and its degree of oxidation. Green tea, for example, is heated to stop oxidation and preserve a green color and vegetal taste. On the other hand, black tea is encouraged to fully oxidize, darkening in color and developing a fuller, heavier flavor. (Note: Herbal teas or 'tisanes', which are primarily caffeine-free, do not contain any Camellia sinensis leaves.)

Loose leaf simply means that the tea doesn't come in a teabag or sachet. Teabag teas are often made with lower-quality, small and broken tea leaves and ingredients, which can result in a quicker infusion but may compromise flavor.

Whole, loose leaf teas are a less processed, higher grade leaf—lending fresher, fuller, and more vibrant flavor than their teabag counterparts. Tea leaves need room to unfurl and release their natural oils and aroma, a process referred to as the "agony of the leaf". The confined space in tea bags limits the expansion of leaves, which can affect the quality of your brew. By choosing loose leaf tea, you get a richer cuppa' that often yields multiple servings from the same leaves. And because loose leaf doesn't require sachets, you pay for exceptional product—not wasteful packaging.

Sourcing & Blending

All teas and ingredients used at The Jasmine Pearl Tea Co. can be traced from the farm or facility at origin, through every step of warehousing, preparation, and packaging, all the way to distribution to our end customer—that’s you! We strive to direct-source whenever possible and work with trusted suppliers and tea producers around the globe—including China, Taiwan, Japan, India, South Africa, and Sri Lanka.

Pictured is the tea farm in Colombia where we have sourced past teas.

Although The Jasmine Pearl Tea Co. is no longer a Certified Organic blending facility, we still source and utilize primarily certified organic ingredients and remain committed to clean, safe, and healthy products. Learn more about our decision to discontinue organic certification here.

We always start with exceptional tea, period. Fresh and often organic, we blend on-site using ingredients such as spices, herbs, all-natural flavoring, and oils, to create the finest flavor combinations possible. We won’t sell tea that we wouldn’t drink ourselves. We also adhere to Good Manufacturing Practices that meet state and federal food safety regulations. Daily operations, including sanitary operations, are documented as part of our Food Safety Program.

All blends are The Jasmine Pearl’s own proprietary creations. Whether it be in-house roasting of our chai spices or sourcing exquisite Italian bergamot oil for Earl Grey, our blends range from the totally unique to inspired versions of classics—each handcrafted by our small but mighty team.

Storage & Caffeine

To keep your teas fresh, they are best kept in opaque, air-tight containers and stored in a cool, dry environment.

For optimum flavor and enjoyment, we recommend that you drink your teas within 6-8 months of the purchase date. After a year, teas with blending ingredients such as lavender, rose petals, or essential oils, may begin to lose some of their initial boldness but are still safe to brew.

All "true" teas (that come from the Camellia sinensis plant) contain caffeine. Caffeine in tea is chemically identical to the caffeine found in coffee, however, on average tea contains less per serving. Caffeine levels do vary between tea types and can even differ from season to season. Thus, we do not test our teas for caffeine content.

It is our opinion that the overall quality and integrity of tea is compromised in the process of decaffeination, so we do not carry decaffeinated teas. However, we do offer a variety of herbal blends (or 'tisanes') which are naturally caffeine-free. These are composed of herbs, dried fruit, and other botanical ingredients; because herbals exclude Camellia sinensis leaf, they are usually caffeine-free (though exceptions, such as Yerba Mate, exist). A few exceptions in our catalog include herbal teas with cacao nibs, which have a minimal and almost negligible amount of caffeine. We always disclose the presence of caffeine in these teas on our product pages and labeling.

Ordering

We offer Free Shipping for wholesale orders over $99, or free Pickup (Will Call). View our Wholesale Terms & Conditions for important information regarding ordering, shipping, and pick up.

SHIPPING - Shipments are made from our warehouse generally within 4 business days. Free Shipping is available for domestic wholesale orders of $99 or more (excludes Alaska & Hawaii). Rush shipping is not available. View our Terms & Conditions for more info.

WILL CALL (PICK UP) - Please allow 4 business days for us to process orders for pick up. An email with instructions will be sent once your order is ready.

Nope! We no longer have minimums for your first order or any subsequent orders. (Note, though, that our Free Shipping minimum is $99.)

Packaging

Wholesale teas are offered in resealable bulk packaging in 1 lb. increments (except for our Matcha Latte, which is offered in a 5 or 10 lb. bag). One pound of dry tea leaf will make approximately 195 (8-oz) servings.

We offer a limited selection of 2-oz bags as case packs, and in early 2024 we will start offering case packs of 4-oz bags. 2-oz case packs are sold in packs of eight and 4-oz case packs are sold in packs of four, with the exception of Matcha Latté which is sold as eight 4-oz bags or four 8-oz bags. We do not offer mixed packs.

Note that all JP teas are loose leaf (no teabag packaging is available).

Absolutely! You can request samples at checkout or simply email orders@thejasminepearl.com.

Unfortunately, we had to significantly decrease our wholesale teaware offerings after 2020 so at the moment, we have a limited selection of teaware/brewing tools. Occasionally, we may add a new or limited run product so check back every so often.

Location & Hours

We are located at 2222 NE Oregon St. Suite 107, Portland, OR 97232. Please note that this address is our warehouse headquarters and our retail tea shop and tasting room permanently closed in 2020.

Our company hours are Monday to Thursday from 10am to 4pm (closed Fri-Sun).

Troubleshooting

To view and receive correct wholesale pricing, you must be signed into your wholesale account BEFORE items are added to your cart. Retail products do not convert to wholesale products after you sign in, they remain at retail price. Please empty your cart and add the correct wholesale products.

Purchasing errors can delay your order. We are not responsible for accidentally ordered retail products and may ship the order as is, as we cannot keep track of every order placed by mistake. Contact us within 24 hours if you need to cancel and re-place your order. Once an order is placed we cannot guarantee that the order can be changed.

If you're a current wholesale customer and you've registered a new account on our site, please let us know. By default, new accounts are registered as retail. In order for you to receive wholesale pricing, we have to activate your new account as wholesale.

If you need to create separate accounts for other locations, reach out to us so we can make sure you're properly set up.