Our INFESTATION POLICY
As with all-natural materials and food items, herbs, spices, and other organic botanical products can be subject to occasional insect infestation.
The Jasmine Pearl Tea Company implements several control methods to guarantee that every botanical item shipped from our warehouse is completely free of live insects and parasitic activity. Control methods for our facilities include glue boards, mechanical traps, fly lights, pheromone traps, temperature-controlled storage facilities, flash freezing all susceptible farm harvested material immediately upon receipt, and the implementation of cGMP (Current Good Manufacturing Practices).
While we take arduous steps in guaranteeing the absolute cleanliness of our tea and herbs, this does not guarantee that the tea and herbs you purchased from The Jasmine Pearl Tea Company will remain pest free during the tenure of your ownership. Just like you would with fresh produce, please observe good storage practices, and if minor insect infestation is found, freeze immediately at a temperature of 10-30 degrees fahrenheit.
The Jasmine Pearl Tea Company will offer a full and immediate refund for any items which are found to contain pests within a 30 day period of purchase. Any items infested after this period of time will become the sole responsibility of the purchaser. Refunds are only available for the dollar value of the merchandise and we will not be liable for any other expenses incurred as a result of infestation. Customers may also choose store credit or product replacement.