My Account

How do I edit my account information or password?

Click the ACCOUNT or SIGN IN at the top of the page and login, then click on "Account Settings" to edit your contact information, email or password.  

I forgot my password

Click the SIGN IN link at the top of the page, then click "Forgot Your Password?" to begin the process of resetting your password. 


Order Status

Has my order shipped?

You will receive an email confirming the shipment of your package. You may also check the status of your order by logging into your account through our website. Click ACCOUNT or SIGN IN at the top of the page and login. Click on the order number, there you will find the status of your order and the tracking number once it is available.

How do I change quantities or cancel an item in my order?

Click the ACCOUNT link at the top of the page to view your order. Then click the "Change quantities / cancel orders" link to find and edit your order.

Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I reorder a product I have previously ordered?

Click ACCOUNT or SIGN IN at the top of the page and login, then click the order number containing the item(s) you would like to reorder. Check the box next to the item(s) you would like to reorder, then click the REORDER button at the bottom of the page. You will be taken to the shopping cart containing the items you selected. There, you can edit the quantity to your desired amount.


Shipping

When will my order be shipped?

Orders are usually shipped within 2 business days. You will receive an email with shipment confirmation and tracking information within 48 hours of shipment.

For more information on the status of your order, you may click ACCOUNT or SIGN IN at the top of the page and login.

How do I track my order?

You will receive an email confirming the shipment of your package which will contain your package tracking information. You may also check the status of your order by logging into your account through our website. Click ACCOUNT or SIGN IN at the top of the page and login. Select the order you are inquiring about. There you will find the status of your order including the tracking information listed under "Order Comments." 

How much will shipping cost?

Shipping is automatically calculated prior to submitting your payment information and is determined by the size and weight of the package as well as the shipping distance. Add items to your shopping cart and proceed to the checkout page where you will be offered shipping method choices and their prices.

There is no charge for in-store pick up including event tickets. Orders over $49 earn free shipping.

An item is missing from my shipment

Contact Customer Service by emailing orders@thejasminepearl.com or by calling 503-236-3539, Monday through Friday 10am - 5pm PST.


Returns

Returning products purchased in-store or online

Contact Customer Service by emailing orders@thejasminepearl.com or by calling 503-236-3539, Monday through Friday 10am - 5pm PST, within 30 days of receipt to replace or refund a faulty or broken product. Have ready the order number, the name on the order, and what seems to be broken.

I received the wrong product

If you feel that you have received the wrong product, please contact Customer Service by emailing orders@thejasminepearl.com or by calling 503-236-3539, Monday through Friday 10am - 5pm PST within 72 hours of receipt. 


Billing and Payment

I need a copy of my receipt/invoice

Click ACCOUNT or SIGN IN at the top of the page and login. Select the order number, then click the "Print Invoice" button under "Order Details". 

What are my payment options?

Current payment options include credit card, PayPal, check by mail and gift card. Please note that orders will not ship until payment is received.

I have returned an item, when will credit appear on my account?

Refunding credit typically takes 7-10 business days from the time the returned item(s) is received.

When will my credit card be charged?

Credit cards are typically charged within 24 hours of the order being placed.


International Shipping

Do you ship to my country?

At this time shipping is only available within the United States.


Gift Certificates and Coupons

Gift Certificates: Buying, redeeming and checking a balance

Redeeming Coupons

A valid coupon code can be added to the Shopping Cart. If you have issues redeeming your gift card, please contact the shop at 503-236-3539 or retail@thejasminepearl.com.


Our Guarantee

Privacy Policy & Security

Terms & Conditions


Additional Support

For other questions, contact customer support.

EMAIL: mail@thejasminepearl.com
PHONE: 503.236.3539